Thank you for choosing the AI Bukkry Media Suite and Developer API. Because our services involve immediate consumption of server processing power and computational resources, we have strict guidelines regarding refunds and the cancellation of API credits.
Crucial Notice Regarding Digital API Credits: AI Bukkry operates on a "Pay-As-You-Go" and "Unified Token" system. Once credits are purchased and added to your wallet, they are considered delivered digital goods and are strictly non-refundable except in cases of proven internal billing errors.
1. API Credit Consumption & Error Handling
Credits are deducted automatically by the AI Engine whenever an API call or web interface request is successfully processed and an HTTP Status 200 (OK) is returned. It is critical to understand the difference between a "User Error" and a "System Error" regarding refunds.
A. User Errors (Credits Consumed / Non-Refundable)
If the AI Bukkry server successfully processes your request but the output is not what you expected due to bad input data, the credits will not be refunded. Examples include:
- Passing a broken, restricted, or unauthorized
file_url(e.g., an image URL that requires a login). - Executing an SEO scan on a URL that blocks bots via
robots.txtor Cloudflare, resulting in an empty or partial SEO report. - Typographical errors in CSV data while generating programmatic pages.
- Supplying a low-resolution or corrupted PDF to the OCR engine.
B. System Errors (Credits Not Consumed / Refundable)
If our API or Media Engine fails to process a request due to an internal server timeout or core failure (HTTP 500+ Error):
- Our system is designed to automatically detect server-side failures and abort the credit deduction.
- If a server failure occurs but a credit was erroneously deducted, please contact our support team at info@bukkry.in with your Account Email and API Log Timestamp. We will manually restore the lost credits within 48 hours.
2. Subscription Cancellations (Pro & Elite Plans)
For users on our recurring billing plans (Monthly Pro or Annual Elite):
- Cancellation: You may cancel your subscription at any time from your Dashboard. Cancellation will stop all future recurring charges.
- Access After Cancellation: If you cancel before the end of your billing cycle, you will retain access to your plan's features and remaining allotted credits until the billing period naturally expires.
- No Prorated Refunds: We do not offer prorated refunds for mid-cycle cancellations. Once a billing cycle has started and credits are dispensed, the charge is final.
3. Pay-As-You-Go Credit Expiry
Credits purchased via the "Pay As You Go" tier are permanent and do not expire. Because they do not expire, they cannot be exchanged back for fiat currency or refunded once purchased.
4. Fraud & Duplicate Payments
If you believe your card was charged fraudulently, or if a technical glitch caused a duplicate payment for the same credit package:
- Please notify us immediately at info@bukkry.in or via phone at +91 7503202009.
- We will investigate the transaction logs. Validated duplicate payments will be refunded to the original payment method within 7-14 business days.
- Initiating a chargeback without contacting our support team first will result in the immediate and permanent suspension of your API key and account.
5. Contact Us
If you have any questions regarding your billing, credit usage, or our refund policy, please reach out to us:
- Email: info@bukkry.in
- Phone: +91 7503202009
- Office Address: Noida Sector 35 Gali No. C8, UP, India